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Policy

Please read through our policy and FAQ section to have an understanding of how we operate.  If you still have any additional questions, please head over to the "Contact" link in the menu (or below) and from there you can chose how you want to contact me. 

Policy

Reservation

  • A deposit is required to guarantee the availability of an item/service.  The deposit amount is based on the order or package.

  • The remaining amount will be due 2 weeks (14 days) prior to the event date.  If the remaining balance is not paid 3 days after the due date, you will lose your deposit and your reservation will be cancelled.

  • If your event is within 2 weeks (14 days), you will have to pay the full amount for reservation.

  • A security deposit is also required when renting our decorative items or dresses.  We will return your security deposit when you return the item(s) within 24 hours.  We only accept cash or Venmo for security deposits, we will not accept any other methods.  You will NOT be able to pick up dresses or rental equipment without a security deposit.

Cancellation

  • Cancellation of any items or services must be done within 7 days after the deposit date for a full refund, otherwise your entire deposit will be forfeited.

  • If your event date is within 2 weeks (14 days), there will be no refund for cancellation.

Damages / Rental Returns

  • (Such as severe scratches, dents, stains, rips, missing and/or loose beadings, etc.). When item is returned, an evaluation will be done. Any one who returns the item in bad condition will be charged for any of the damages done to the item. That means that their deposit will not be fully refunded. Anyone who returns the item in great condition and on time, the deposit will be fully refunded. We will refund your deposit within 24 hours after the item is returned to us.

  • For decorative items such as traditional trays and tea ceremony setup, please make sure the item(s) is cleaned (same condition when you picked them up) before returning to us.  If it is extremely dirty, covered with candle wax, food or etc., you will lose part of your security deposit.

Late Fees

  • All decorative items and wedding dresses must be returned the following Monday following the wedding (exception may apply if your wedding is on a Monday). A $75 will be applied every day after 9pm that the item is late. After a 3-day period, the security deposit you paid will become non-refundable.

Alterations on our dresses/gowns

  • No alterations can be made on any dresses/gowns being rented. Please do not customize our decorative items or any add-ons to our dresses/gowns without our permission.